Dear Eric Dunlop,
Your shipment of New Products has unfortunately been delayed due to a rare miscommunication among the workers. Those held responsible have been properly dealt with, and your entire order shall be retested for brilliance, strength, and potency before shipment.
We apologize for the inconvenience and would like to thank you one more time for signing off the largest business contract our small company has ever seen. Your faith in our fine line of New Products is a move of wise foresight, and you will soon see our company grow to become the perfect solution to all your Product needs. This will result in many more Newer Products, with higher potency levels, increasing precision in quality, and a larger selection at your service.
Your shipment shall arrive within the next week, and it will come with a token of our appreciation toward your undying patience. Please accept our gift: a prototype of our Newest Product.