After Yesterday

Imagine, I said, he looked away. I clicked my fingers in front of his face and waved the attention of his big basset hound eyes back to mine.

Listen, imagine the juiciest quarter pounder, I paused and looked at the man up and down, okay, half pounder with cheese, bacon, all the fillings. He licked his lips. 

I had arrived at the train station at quarter past seven. My train was scheduled for seven-twenty. Through what ever immaculately designed system, the train managed to leave as I reached the gates, despite my protests.

I would be lying if I said the man at the desk wasn't disproportionately large. He was two thirds my height and at least five times my width. His droopy eyes were pleading for understanding as I unleashed upon him, my theory of the quality of the service I had been provided.

Imagine, I said, you had purchased this sublime burger with a side order of fries.
£9.99 sound reasonable?Enquiring about the next train to my selected destination I was informed that because of engineering, no more trains would go there today but I could travel to an alternative stop and walk the remaining distance.

Okay, so you've ordered this burger, and you've paid up front. Imagine the waiter waltz's over to you and delivers a salad. The look on the basset hounds face is a treat.

A salad? He asks.

A salad.

Now this waiter, he's a nice guy, about your height, loyal attitude, cares about his job. A bit like you.

He tells you that, on the way to delivering your burger, some guy has fallen over and knocked into him. He tells you the burger went all over the floor. He tells you they didn't have any burgers left. He tells you it's okay, you can eat the salad and you can go get a burger elsewhere - we won't even charge you for the burger you find, very kind of him, no?

The basset hound looks up at me, frowning.

Does that sound like a fair deal to you? I mean the way I see it, you're being provided with a service and the waiter has offered you a what you may call, a sufficient alternative.

But that's not the sa...

No it's not, I cut him off. Not the same. Not. At. All. You see the thing is, I pay quite a hefty sum of money to travel back and forth between the two allocated locations that your company quite clearly printed on my ticket. A destination that is over an hour walk away from my desired location is not a sufficient alternative. But you're quite happy to kick up a fuss about being given something you hadn't asked for when it was a measly £9.99.

The hound's eyes, droopy and large in his head look like they might cry.
Now I understand that certain circumstances are out of your company's control, but unfortunately they affect the service you are providing. That is your problem, I'm sure you'll agree it shouldn't be mine. Hmmm?

The End

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